*When contacting Ident-A-Kid, please keep a few things in mind to expedite support.

-You will need AeroAdmin, downloadable from http://CCSSVM.com/Remote as the Ident-A-Kid Remote Access Service.

Make sure that AeroAdmin is allowed at the firewall and that the ports detailed in this article are open. http://ts.aeroadmin.com/kb/faq.php?id=4 If you have any questions regarding our remote support please contact us by emailing support@identakid.com or calling 1-800-890-1000 option 2.

-Please ensure that you are logged in as an administrator on the computer running Ident-A-Kid's CCSS software.

Inadequate rights on a regular account could play a part in the issues you may be experiencing.