Assistance When It's Best for You: Set-Up an Appointment for IT Support

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*When contacting Ident-A-Kid, please keep a few things in mind to expedite support.

-You will need AeroAdmin, downloadable from as the Ident-A-Kid Remote Access Service.

Make sure that AeroAdmin is allowed at the firewall and that the ports detailed in this article are open. If you have any questions regarding our remote support please contact us by emailing or calling 1-800-890-1000 option 2.

-Please ensure that you are logged in as an administrator on the computer running Ident-A-Kid's CCSS software.

Inadequate rights on a regular account could play a part in the issues you may be experiencing.